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Terms of Supply

Some events or services accept instant confirmation. Except for such activities or services, any confirmation time stated on this website is for reference only. The actual required confirmation time will be adjusted according to the situation.

You must appear in person at the meeting place designated by the relevant supplier and submit the documents and / or information that the supplier may request. If you are unable to appear on time, or if you do not provide the necessary documents or materials, you will not receive a service or refund.

  1. For cancellations up to 7 days before the tour starting day (excluding the starting day), all payment can be refunded.
  2. For cancellations from 6 days to 4 days before the tour starting day (excluding the starting day), 50% of the payment can be refunded.
  3. No cancellation is acceptable within 3 days before the starting day including the starting day. There will be no refund.
  4. No refund will be made for the suspension of participation with non-accountability of the organizer during the tour.
  5. It's suggested to endorse your registration 6 days before the tour starting day, but please be sure to inform “Touch Taiwan” the name and contact information of the new participant.
  6. In case of any natural disasters or uncontrollable events, Touch Taiwan will contact actively about the cancellation or refund.